Ask the Instructor (ATI)

Ask the Instructor can address any inquiries related to our courses and their content and exercises.


  • If you have questions about a production or sandbox account and/or a business use case inquiry, please reach out to NetSuite Support.
  • If you have questions about Activations, Subscriptions, CPE Certificates, Demo Account Access or LCS inquiries, go to the Help & Support page of MyLearn to get quick help. If you need additional help, please Contact NetSuite Training.
  • If you have a Certification Exam Prep course inquiry, please send an email to the NetSuite Certification Team - nsgbu-certification_ww@oracle.com.

If you are not sure, please fill out the form and we will assess the concern accordingly.

Please fill out the form for any of these scenarios:


  • Request an update on course content or course material.
  • Suggest a new course topic or webinar.
  • Suggest a demo environment to practice a specific NetSuite feature.

Please fill out the form to report any course content or course exercise problem while using your demo account.


  • If you have concerns about the video not playing, or the status of the course not progressing, go to the Help & Support page of MyLearn to get quick help.

If you need additional help, please Contact NetSuite Training.